FREE SHIPPING ON ORDERS $99 OR MORE
As long as your total order size, excluding any shipping charges, is greater than $99 your order will ship for free. Sorry but this offer is only good for the 48-contiguous US states and is on ground shipments only.
All of our orders ship from our workroom and warehouse just outside of Boston, Massachusetts. Most orders ship within 3-5 business days and take between 1-5 days in transit (the further away you are from Boston the longer it takes.) All shipments are through UPS or FedEx Ground unless expedited service is selected otherwise during checkout. Please note, while we will make every effort to ship our designer throw pillows as quickly as possible expedited service only determines the speed of actual delivery transit and not production time. It may still require 3-5 business days to produce your order before shipping. For rush orders we always recommend you conact us first to confirm immediate availability. The majority of our items can ship within 1-2 days but we always quote 3-5 business days just to be safe.
We will ship anywhere in the world. If you don't see your country listed upon checkout, please contact us so we can help make the freight arrangements with you.
Valid for retail customers only.
Our Easy Return/ Exchange Policy
We want you to be happy with your purchase. In fact, we want you to be really happy! So, if for any reason, your order doesn’t meet your needs/expectations/couch color, we offer an easy and FREE 30-day return and/or exchange policy on your purchase. We’ll refund your purchase total (less any applicable outgoing shipping costs, should your order have shipped free).
Please box up your order and ship it back to us at:
The Pillow Collection
1 Ace Street
Fall River, MA 02720
As soon as we receive your return, we’ll issue you a refund (minus shipping costs, if your order had shipped for free).